Controller
Travida
Travida is responsible for the personal data processed through this website, partner workflows, booking flows, and payment-related platform operations.
Privacy and data protection
How Travida handles personal data.
This privacy policy explains what personal data Travida may collect, why we use it, who it may be shared with, and the rights people have when they use the site or contact us.
Last updated
August 11, 2026
Contact
Use our email contact
For privacy questions or rights requests, contact us using the email address shown on the site.
Approach
Minimal data first
We only aim to collect the information needed to operate the service, handle bookings, support partners, and improve Travida responsibly.
Information we collect
Data you provide directly
We may collect contact details, partner details, property information, booking details, payment-related records, account information, messages you send to us, and any other information you choose to provide when using Travida.
Contact details such as name, email address, phone number, and company or partner name.
Travel or booking details such as destination, dates, group size, price, preferences, and notes.
Partner onboarding details such as property areas, property count, rental types, and operational contact details.
Account and authentication information where login areas are used.
How we use data
Purposes and legal bases
We process personal data to provide the Travida service, respond to enquiries, handle partner workflows, secure the platform, improve the product, and comply with legal obligations. Depending on the context, we rely on contract necessity, legitimate interests, consent, or legal obligations.
To respond to contact, partner, booking, and support enquiries.
To prepare, operate, and improve partner and guest workflows.
To secure accounts, prevent misuse, and maintain site reliability.
To meet bookkeeping, compliance, or other legal requirements where applicable.
Sharing
Who may receive data
We may share data with service providers who help us run the website, hosting, email, analytics, storage, security, payments, and business operations. Where needed for a booking or partner workflow, relevant booking or property details may be shared with suitable partners.
Hosting, storage, email, security, analytics, and operational service providers.
Partners or property managers where needed to handle a booking, stay, or partner workflow.
Professional advisers or authorities where required by law or necessary to protect Travida.
Retention
How long we keep data
We keep personal data only for as long as needed for the purpose it was collected, including service delivery, relationship management, legal obligations, dispute handling, and security. Retention periods may vary depending on the type of data and the context.
Contact and booking records are kept while needed to handle the enquiry, booking, follow-up, legal obligations, and dispute handling.
Partner records are kept while the partner relationship is active and for a reasonable period afterwards.
Technical and security logs may be kept for shorter periods unless needed for investigation.
Rights
Your privacy rights
Depending on your location and the processing context, you may have rights to access, correct, delete, restrict, object to processing, receive a copy of your data, withdraw consent, and complain to a data protection authority.
Ask for access to the personal data we hold about you.
Ask us to correct inaccurate or incomplete data.
Ask us to delete or restrict data where the law allows.
Object to certain processing or withdraw consent where consent is the legal basis.
Security and transfers
Protecting data responsibly
We use reasonable technical and organisational measures to protect personal data. Some service providers may process data outside your country. Where required, we use appropriate safeguards for international transfers.
Access to personal data is limited to people and providers who need it.
We use trusted providers for hosting, email, storage, and security operations.
No online service can guarantee absolute security, but we work to keep risk low.
Privacy questions
If you want to ask about this policy or exercise privacy rights, contact Travida using the email address shown on the site.