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Cloud Hotel & Suites

7,1/10 657 Bewertungen

Nairobi, Kenia Hotels 41 photos Outdoor pools Full-service spa Restaurant and bars

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Dates

Guests

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For Okt 26 - Okt 28, 2026.

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About this stay

Luxurious Accommodations
Experience elegance and comfort in our African-inspired rooms and suites, equipped with modern amenities like flat-screen TVs, air conditioning, and free WiFi. Upgrade to our spacious suites for a separate seating area and stunning city views.

Rooftop Dining and Leisure
Start your day with a delicious breakfast at our rooftop restaurant overlooking the city, then unwind by the outdoor pool. Explore our additional facilities including a games room, nightclub, and casino for endless entertainment options.

Convenient Location and Services
Conveniently situated near City Park and Nairobi central, our hotel offers easy access to shopping, dining, and entertainment options. Take advantage of our 24-hour front desk, tour desk, and airport shuttle services for a seamless stay.

Book now for an unforgettable stay at Cloud Hotel & Suites!

At a glance

Outdoor pools

Full-service spa

Restaurant and bars

Airport shuttle

Fitness facilities

Amenities

Popular features and useful details for your stay.

113 amenities

Internet and parking

WiFi available

Free Wi-fi

Parking

Private parking

Food and drink

Restaurant

Room service

Bar

Breakfast in the room

Barber/beauty shop

Snack bar

Wine/champagne

Coffee Shop on site

Wellness and activities

Fitness facilities

Fitness centre

Golf course

Spa/wellness center

Spa/wellness center services

Fitness/spa locker rooms

Yoga classes

Fitness classes

Guest services

24-hour reception

Laundry

Luggage storage

Safety deposit box

Dry cleaning

Daily housekeeping

Concierge service

Laundry washed per local authority guidelines

Accessibility

Facilities for disabled guests

Wheelchair accessible

Toilet with grab rails

Business

Business center

Fax/photocopying

Meeting/banquet facilities

Outdoors

Swimming pool

Sun terrace

Heated pool

Indoor pool

Outdoor furniture

Pool cover

Safety and cleanliness

Baby safety gates

Staff adhere to local safety protocols

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Cashless payment available

Fire extinguishers

Room comfort

Non-smoking rooms

Heating

Family rooms

More facilities

Air conditioning BBQ facilities Lift / Elevator Express check-in/check-out Airport shuttle Tour desk Soundproof rooms Ironing service Hot tub/Jacuzzi Car hire Sauna Packed lunches

Gästebewertungen

Gästebewertung 7,1/10 657 Bewertungen

Gästebewertungen werden geladen …

KI-generierte Zusammenfassung der Bewertungen

Das hat dem Gast gefallen

Good location
Excellent/helpful staff
Great breakfast (varied and praised)
Clean and air-conditioned rooms (reported by some)
Overall positive stay / very good experience

Das könnte besser sein

Toilets/bathroom maintenance needed
Fridge in room not working
No lifts to restaurant/pool; elevators poorly maintained
Pool/jacuzzi water quality (too cloudy)
Undisclosed billing for visitors
Room/showroom fittings outdated

Cleanliness · 6,5/10

Mixed comments: several guests report toilets and bathrooms needing maintenance and elevators not well maintained, though some guests specifically call rooms clean.

Service · 7,8/10

Generally praised: multiple mentions of efficient, friendly and helpful staff; one negative report related to billing policy that affected perceived service.

Location · 8,3/10

Consistently positive: many guests highlight the location and ambiance as a strong point.

Room Quality · 6,7/10

Mixed: several positive notes about rooms being fine, but specific issues reported such as a non-working fridge and requests to upgrade/showroom condition.

Amenities · 5,8/10

Problems reported with pool/jacuzzi water quality and lack of lifts to restaurant/pool; elevators and access areas noted as poorly maintained.

Value for Money · 5,5/10

Concerns about undisclosed billing for visitors reduce perceived value despite decent rooms and service.

Food and Beverage · 8,5/10

Strong positive sentiment: multiple guests describe the breakfast as amazing and very varied.

Overall Experience · 7,7/10

Overall positive: several guests call it their best stay or a very good experience, tempered by maintenance and billing issues.

Location

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Nairobi, Kenia

Address

Diamond Plaza, Parklands, 00100 Nairobi, Kenia

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Policies and booking terms

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Good to know

Property rules, arrival details, and charges to review before choosing an option.

Check-in from

14:00

Check-out by

11:00

Parking

Parking, Private parking. Fees or availability may depend on the stay.

Accessibility

Lift / Elevator, Facilities for disabled guests, Wheelchair accessible, Toilet with grab rails.

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Accommodation 1

Cloud Hotel & Suites

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Accommodation 1

Available options

About this stay

At a glance

Amenities

Internet and parking

Food and drink

Wellness and activities

Guest services

Accessibility

Business

Outdoors

Safety and cleanliness

Room comfort

More facilities

Gästebewertungen

KI-generierte Zusammenfassung der Bewertungen

Das hat dem Gast gefallen

Das könnte besser sein

Cleanliness · 6,5/10

Service · 7,8/10

Location · 8,3/10

Room Quality · 6,7/10

Amenities · 5,8/10

Value for Money · 5,5/10

Food and Beverage · 8,5/10

Overall Experience · 7,7/10

Location

Policies and booking terms

Good to know

Parking

Accessibility

Cancellation shown before payment

Payment options by rate

Secure checkout

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